Customer Support

Start a points program in minutes to reward your customers

Points Program

Reward points when customers click a link to join communities, download apps, view new products, or leave reviews, with setup steps and naming tips.

How to Reward Points for Visiting a URL

Send points to customers on their birthday to build loyalty, with steps to enable the reward, set up birthday emails, and guide customers to redeem.

How to Reward Points for Customer Birthdays

Reward new customers with points when they sign up, with setup steps, how to grant points to past sign-ups, and how loyalty membership is triggered.

How to Reward Points for Signing Up

Reward points per order by spending or flat rate, with both methods compared, how to credit past purchases, and a checklist for missing points.

How to Reward Points for Placing an Order

Reward points when customers write reviews, with bonus for photos or videos, plus setup for TrustWILL Reviews, Judge.me, and connection troubleshooting.

How to Reward Points for Leaving a Review

Reward points for follows and shares on TikTok, Instagram, Facebook, X, and YouTube, with setup for each platform and a workaround for unsupported ones.

How to Reward Points for Social Media Engagement

Trigger points via API or Shopify Flow for custom actions like surveys, events, or wishlists, with setup, trigger options, and a manual social media workflow.

How to Create an API-Verified Action Reward

Compare the two custom reward types by use case, setup complexity, and behavior verification, to help you choose click-based or API-triggered points.

Visit a URL vs API-Verified Action Reward

Reward customers with points for visiting your site, with daily, weekly, or monthly limits to build return habits, plus setup steps and naming tips.

How to Reward Points for Visiting Your Website

Offer customers multiple ways to collect loyalty points by engaging with your brand.

Ways to Earn

Set up online and POS redemption options including amount, percentage, free shipping, and free product rewards, plus custom coupon names to boost engagement.

How to Set Up Loyalty Reward Coupons

Set custom prefixes for discount codes to strengthen branding and tracking, with a global option or separate prefixes for loyalty, referral, and VIP rewards.

How to Customize Discount Code Prefixes

Revoke unused rewards to automatically return points to a customer's account, with steps to locate the reward and rules on what cannot be reversed.

How to Revoke a Reward and Refund Points

Apply loyalty discount coupons to gift card products despite Shopify's default restrictions, with setup steps for specific-product discounts.

How to Apply Discount Coupons to Gift Cards

Let customers redeem points for free products or free shipping, with setup steps, expiry and combination rules, plus uses in points, referral, and VIP programs.

How to Set Up Free Product and Free Shipping Rewards

Make your loyalty program rewarding by offering customers easy and exciting ways to redeem their points!

Ways to Redeem

Enable in-store point earning and redemption through Shopify POS, with steps to add the loyalty tile, configure POS rewards, and guide staff at checkout.

How to Add TrustWILL Loyalty to Shopify POS

Connect your loyalty program with Shopify POS to reward customers both online and in-store. This allows shoppers to earn and redeem points seamlessly at physical locations.

Shopify POS

Expire points based on customer inactivity to drive engagement, with steps to set duration, configure expiry reminder emails, and where customers can check dates.

How to Configure Points Expiry

Understand how points are automatically deducted when orders are refunded or canceled, including rules for each status, VIP tier impact, and POS handling.

How Points Are Canceled for Refunded or Canceled Orders

Choose whether all customers or members only can earn points, with the differences between member, guest, and excluded statuses and how customers become members.

How to Configure Program Participants

Manage order-related point rules in one place, including reward channels, order status, taxes and shipping, subscription orders, and refund deductions.

How to Configure Order Settings for Points

Manage the core settings of your TrustWILL Loyalty program to control how your loyalty experience looks, feels, and functions.

Settings

TrustWILL Loyalty

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