Introduction
Sometimes customers redeem a reward they don’t intend to use, maybe by accident, or because they’re saving up for something bigger. In such cases, TrustWILL loyalty allows you to revoke unused rewards, automatically refunding the points back to the customer’s account. This keeps your rewards program flexible and customer-friendly.
Walkthrough Video
Revoking Rewards and Refunding Points
To revoke an unused reward and return the points to the customer:
Step 1: Locate the Reward
Go to Program > Activity
Alternatively:
Navigate to the Customers section
Search for the specific customer
Click to view their profile
Go to the Activity > Points tab
Find the redeemed reward coupon
Step 2: Revoke the Reward
Select the reward you'd like to revoke, then click "Revoke".
Once revoked, the system will automatically refund the points to the customer's account.
⚠️ Important Notes
Only unused rewards can be revoked and refunded.
Used or expired rewards cannot be reversed.
Revoked points are immediately returned to the customer’s points balance.
By using this feature, you can offer greater flexibility and support to your customers, ensuring they get the most value from your loyalty program.