The Points Program is a great way to reward your customers for shopping, engaging, and returning to your store. Follow this guide to set up your points system quickly and easily.
Step 1: Access the Points Program
Navigate to Program > Points.
Ensure the Points Program status is set to Enabled.
Step 2: Define How Customers Earn Points
Under Earn Points, you can choose the actions that reward your customers:
Place an Order – Earn points for every purchase.
Sign Up – Earn points when registering an account.
Subscribe to Newsletter – Reward points for subscribing.
Leave a Review – Earn points for product reviews.
Visit Website – Reward points for returning visits.
Share / Follow / Subscribe on Social Media – Facebook, Instagram, TikTok, YouTube, X (Twitter).
Other Actions – Reward points for custom actions you define.
Click Add ways to earn points and configure each action with the points value and any specific rules.
Enable the earning types to activate them in your store.
Step 3: Set Point Values
Decide how many points customers earn per action or per purchase amount.
Example: 1 point for every $1 spent.
Consider rewarding larger purchases with more points to encourage higher order value.
Step 4: Customize Point Labels
Name your points (e.g., “Shop Points” or “Reward Coins”) to match your store’s branding.
Display points on product pages, carts, and checkout to motivate customers.
Step 5: Redeeming Points
Define how customers can redeem their points:
Discounts on purchases (e.g., 100 points = $5 off).
Free products or special rewards.
Set redemption rules:
Minimum points required per redemption.
Maximum points per order, if needed.
Customers can redeem points at checkout when the program is live.
Step 6: Points Expiry
Optionally set an expiration period for points to encourage timely use.
Example: Points expire 12 months after being earned.
Notify customers of upcoming expirations through email to increase engagement.
Step 7: Save and Launch
Review all settings.
Click Save to activate the program.
Customers will start earning and redeeming points automatically.
Tips for Success
Display points balances prominently in customer accounts.
Promote your points program via newsletters, banners, or pop-ups.
Regularly review your points strategy to keep customers engaged.
Common Questions
Q: Is the app compatible with multiple currencies?
A: The app works with your store’s default currency only, but it still supports customers checking out in other currencies.
Points are always calculated based on the order value in your store’s default currency, regardless of the currency your customers use at checkout.
Coupons are created and displayed in your store’s default currency. If a customer checks out in a different currency, the discount will be automatically converted based on the current exchange rate.
In summary, even if your store allows multi-currency checkout, loyalty calculations (points and coupons) are based on your default currency. The system will handle currency conversion automatically, so everything continues to work smoothly for customers in other currencies.
Q: Are taxes and shipping charges included when customers earn points?
A: It's an optional setting. Please go to Preferences > Orders > Define order total to customize your program based on your needs.
