Customer Support

Set up your points program from earning rules to redemption and expiry, and build a rewards system that keeps customers coming back.

How to Set Up Your Points Program

Learn how customers earn points, redeem rewards, and apply loyalty coupons, plus where they can view their points balance across your store.

How Customers Earn and Redeem Points

Build a loyalty program customers stay engaged with in three steps—earning actions, redemption options, and branding, with recommended point ratios.

3 Steps to Build an Effective Loyalty Program

Decide what your points are worth based on order value, margins, and customer behavior, with common point-to-dollar ratios and recommended reward strategies.

How to Set Point Values for Your Loyalty Program

Boost loyalty program participation through better visibility, diverse rewards, and attainable redemption thresholds that keep customers engaged.

How to Maximize Your Loyalty Program ROI

How to Review Your Loyalty Program Setup

Essential setup tasks before launch—branding, integrations, points and referrals, customer imports, and promotion—with time estimates for each step.

Loyalty Program Launch Checklist

Learn how TrustWILL Loyalty Program works & how to get started

Getting Started

TrustWILL Loyalty

Find answers and get help from Intercom Support and Community Experts

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